Privacy, terms, delivery and refunds.

Privacy

We process information you choose to provide—such as your question, optional profile context and delivery email—to create, save and deliver your reading. Payment-card details are handled by Stripe and are not stored by The Change Oracle.

Operational records may include casting results, generated reports, order status and privacy-conscious usage events. Analytics must not contain your question, profile details, birth information or email address. We do not sell personal information.

You may request access, correction or deletion of your account information by contacting us from the email associated with your profile. Some transaction records may be retained where reasonably required for accounting, fraud prevention or legal obligations.

Terms of use

The service is intended for adults seeking reflection and personal development. Readings describe symbolic patterns and possibilities; they do not guarantee events or reveal another person’s private thoughts.

The service is not medical, mental-health, legal, safety or financial advice. You remain responsible for decisions and should use current evidence and qualified professional advice where appropriate.

You may use a purchased report for personal purposes. The site’s editorial content, report structure and software may not be republished, resold or used to train another commercial system without permission.

Digital delivery

Comprehensive reports are normally generated and emailed within a few minutes of confirmed payment. Delays can occur because of email filtering or temporary model, payment or delivery-provider interruptions.

If a report is missing, check spam and promotions folders, then contact us with the email used at checkout. Do not send full card details. We will verify the order and resend the report or provide another reasonable resolution.

Refunds

If payment succeeds but the report cannot be generated or delivered within 24 hours, you may request a full refund. Duplicate charges and materially incomplete reports are also eligible for review.

Because reports are personalised digital content delivered immediately, change-of-mind refunds are not normally available after successful delivery. This policy does not limit rights that cannot legally be excluded in the customer’s jurisdiction.

Contact

Customer support: hello@thechangeoracle.com. Include the checkout email and approximate payment time; never email card numbers or security codes.